Unfortunately we are currently experiencing a high volume of housing applications causing a delay in assessments of up to 5.5 months. We hope that with new additional resources this will reduce shortly. We sincerely apologise for any inconvenience caused and would like to ensure our customers that assessing new applications is being given our utmost prioirity.
We understand that you may be sending a website message to enquire about your application and we are trying to respond to these also, however do have a backlog. If your enquiry is urgent please ring 0300 126 3000.
We are excited to announce that the Keyways website has received a software upgrade on Wednesday 16th March 2022 and will introduce some new features for our customers. These will include new password security, uploading documents capability and customer information on average waiting times. Full details can be found on our Latest News below.