WE POLITELY ASK OUR CUSTOMERS TO CONTACT THE KEYWAYS TEAM VIA ONE OF THE ROUTES BELOW REGARDING THE SAME ENQUIRY.
MULTIPLE CONTACTS VIA THE SAME OR DIFFERENT ROUTES INCREASES THE WORKLOAD FOR KEYWAYS OFFICERS AND CAN CREATE OR INCREASE BACKLOGS.
WE AIM TO RESPOND TO YOUR ENQUIRY WITHIN 10 WORKING DAYS, HOWEVER, IF WE DO EXPERIENCE A BACKLOG AND ARE CURRENTLY NOT MEETING THIS TARGET, MORE DETAILS CAN BE FOUND ON OUR ANNOUNCEMENT BOX ON THE KEYWAYS HOME PAGE.
ONLINE MESSAGE - EASY AND QUICK
If you have an account on Keyways, all customers are able to login and use our online messaging facility.
Please login to your account and from the "My Account" page you can click on MESSAGES on the top right hand corner.
You can view your previous messages from "My Messages" in the column on the right hand side.
CALL US
If you can't use our online form, please call us on 0300 126 3000.
Please note that telephone lines are very busy and you may have long waiting times or the council's customer services team may send Keyways an email enquiry on your behalf.
Our lines are open:
Monday to Friday, 9am to 5pm.
We are closed on bank holidays.
EMAIL US
keyways@northnorthants.gov.uk
PLEASE ENSURE WHEN YOU EMAIL THAT YOU INCLUDE YOUR FULL NAME, ADDRESS, DATE OF BIRTH AND NATIONAL INSURANCE NUMBER IN ORDER THAT WE CAN IDENTIFY THE CORRECT APPLICATION. THIS PREVENTS US FROM HAVING TO EMAIL YOU FOR THIS INFORMATION AND CAUSING A DELAY IN PROVIDING YOU WITH A RESPONSE.
VISIT US
View the list of council access points for your area if you need to visit us in person. If it's not an emergency, you will need to book an appointment to visit us using the contact details above.